First of all we would like to thank you for choosing the Mushers Market for your dog powered equipment, nutrition, and merchandise needs. We are honored to serve you, as our customer, and provide the easiest & quickest shipment needs possible. Please use the following for Shipping & Returns information. If you have any further questions or comments - please use the contact information at the top of every Mushers Market web page.
Shipping
It is our goal to provide seamless, efficient shipping solutions to meet your time & monetary needs. We believe in only charging exact shipping - as handling charges shouldn‘t be necessary in an online shopping experience. All orders shipped to the Continental United States are shipped FREE OF CHARGE. A small $0.99 processing fee will be applied to this shipping option. All other shipping destinations out of the Continental United States are calculated and shipped via United States Postal Service. This is calculated using our built in shipping module - and this shipping option can be selected when you have reached your order checkout.
At this time we currently ship to the following countries: United States, Canada, Australia, Finland, France, Germany, Ireland, Norway, Russian Federation, Sweden, United Kingdom. If you do not see your country listed here - please contact us for further arrangements and details. We would be glad to research the shipping options available to us for your area - and provide you with a reliable shipping service.
Returns
The Mushers Market operates on a 60-day money back guarantee. If you are unhappy with your product(s) for any reason - the unit(s) may be sent back for a full monetary refund, excluding shipping charges. Return shipment costs must be paid by the customer, but no restocking fees will be charged upon receipt. Our 60-day time frame starts from the date marked on the order purchase date.
Due to the nature of some of our products (e.g. supplements, food, treats), all returned units must be unused, unexpired, and unopened. We thank you for your cooperation.
All returns must be accompanied with the proper order number and customer information. Before returning a product - please contact us for further information.
Further Information
Once again, thank you for choosing the Mushers Market - as we appreciate your business. If you have any further questions & comments regarding Shipping & Returns information - please Contact Us.
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